Terms of Service

Last updated July 26, 2026

Welcome to Down. These Terms of Service ("Terms") are a binding agreement between you and Down Events Co ("Down", "we", "us"). They cover your use of the Down mobile app and any related services (together, the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. What Down Is

Down is a platform for planning nights out together. You can browse listings published by venues and their authorized sellers, invite friends, form a group, and book an experience. Down is a venue-and-guest marketplace: we provide the platform, the messaging, and the payment rails, but the venue or seller — not Down — provides the event, table, entry, or experience you book.

Down is not a party to the agreement between you and a venue. We do not own, operate, host, or supervise any venue or event, and we do not control what a venue does with your reservation once you arrive.

2. Eligibility

You must be at least 18 years old to create an account. Many listings are for venues with their own age requirements — often 21+ where alcohol is served. Meeting Down's minimum age does not entitle you to enter any particular venue, and a venue may refuse entry for age, capacity, dress code, identification, intoxication, or any other lawful reason.

You must provide accurate registration information, keep it current, and use your real identity. One person, one account. You may not create an account if you have previously been removed from the Service.

3. Your Account

You are responsible for your account credentials and for everything that happens under your account. Keep your password confidential and tell us promptly at help@downevents.com if you believe your account has been compromised.

Your username is public. If you delete your account, your username is retired permanently and cannot be reused by you or anyone else.

4. Bookings, Groups, and Payment

Creating a booking. When you create a group booking you become the group creator. You choose the listing, set the group, and invite others. Your invitees each confirm their own spot and, where the listing is paid, authorize their own share.

Authorization and capture. For paid listings, we place a payment authorization (a hold) on your payment method when you accept your spot. Nothing is captured until the booking is confirmed. If a booking is canceled or never confirmed, the hold is released or voided. A hold may still appear on your statement for a short period after it is released — that timing is set by your bank, not by Down.

Prices and fees. Prices are set by the venue or seller. The total shown before you confirm includes the listing price, any per-person amount, and payment processing fees. Payments are processed by Stripe; Down does not store your full card number.

Payment authorization. You authorize Down, Stripe, and our payment partners to place holds, capture charges, release holds, issue refunds, and retry failed payment actions for amounts you approve in the Service. Your bank may delay hold releases, refunds, or statement updates.

Changes and cancellation. A listing may carry its own terms and conditions set by the venue — a cancellation window, a minimum spend, a group-size threshold, a dress code. Those listing terms apply to that booking in addition to these Terms. Where a listing's terms conflict with a general statement here about that specific booking, the listing's terms govern the booking.

Refunds. Refund eligibility depends on the venue's terms for that listing and on when you cancel. Down will process a refund it owes you back to your original payment method. Down is not responsible for refunding you where a venue is unable or unwilling to honor a booking; we will, however, help you pursue it.

Chargebacks and failed payments. If a payment fails, is reversed, or is disputed without a valid basis, we may suspend booking privileges, recover amounts owed, cancel affected bookings, and share necessary information with Stripe, your bank, the venue, or a dispute processor.

No-shows. If your group does not arrive, or arrives outside the window the venue set, the venue may release your reservation and you may not be entitled to a refund.

5. Your Conduct

You agree not to:

We may investigate suspected violations and may suspend or terminate accounts. Serious conduct may be reported to the venue or to law enforcement.

6. Community and User Content

You keep ownership of the photos, messages, and profile content you post. You grant Down a worldwide, non-exclusive, royalty-free license to host, store, reproduce, and display that content solely to operate and improve the Service. This license ends when you delete the content, except for copies retained in backups or where other users' records depend on it — see the Privacy Policy for what survives account deletion.

You are responsible for what you post. Messages you send to other users are delivered to them and remain visible to them even if you later delete your account.

We may review, remove, limit, or refuse content or accounts that we believe violate these Terms, create risk, or are otherwise objectionable. You can block users in the app. To report abuse, illegal activity, infringing content, or safety concerns, contact help@downevents.com. We will review reports and may remove content, suspend accounts, preserve evidence, or notify venues or law enforcement.

7. Copyright

If you believe content on the Service infringes your copyright, email help@downevents.com with: your contact information; a description of the copyrighted work; the URL, user, venue, listing, or other location of the material; a statement that you have a good-faith belief the use is unauthorized; a statement that your notice is accurate and that you are authorized to act for the owner; and your physical or electronic signature. We may remove content and terminate repeat infringers.

8. Sellers and Venues

If you use Down as a venue or as a seller associated with a venue, you additionally represent that you are authorized to list on that venue's behalf, that your listings are accurate, that you hold every license and permit required to run what you list, and that you will honor confirmed bookings on the terms you published. You are responsible for the accuracy of your listing's terms and conditions and for complying with all applicable laws, including alcohol service, capacity, accessibility, and consumer-protection rules. Seller-specific terms may also apply.

9. Safety

Down does not conduct background checks on users, venues, or sellers. We do not verify that a venue is safe, licensed, or insured. Use ordinary judgment: meet in public, tell someone where you are going, and leave a situation that feels wrong.

You interact with other users and attend events at your own risk.

10. Suspension and Termination

You may stop using the Service at any time and may delete your account from Settings. Deleting your account is permanent — it is not a deactivation, and it cannot be undone from within the app.

We may suspend or terminate your access if you breach these Terms, if we are required to by law, or if we reasonably believe your continued use poses a risk to other users, to a venue, or to Down. Where practical we will tell you why.

Sections that by their nature should survive termination — content license limits, disclaimers, limitation of liability, dispute resolution — do survive.

11. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any listing, venue, event, or user is as described.

Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you.

12. Limitation of Liability

To the maximum extent permitted by law, Down is not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or loss of goodwill, arising out of or relating to the Service.

To the maximum extent permitted by law, Down's total liability for all claims relating to the Service is limited to the greater of (a) the total amount you paid through Down in the twelve months before the event giving rise to the claim, or (b) one hundred U.S. dollars.

Nothing in these Terms limits liability that cannot lawfully be limited, including for fraud, or for death or personal injury caused by negligence.

13. Indemnity

You agree to indemnify and hold Down harmless from any claim, loss, or expense (including reasonable legal fees) arising from your use of the Service, your content, your breach of these Terms, or your violation of any law or of the rights of a third party.

14. Changes to These Terms

We may update these Terms. If a change is material we will give you notice in the app or by email before it takes effect. Continuing to use the Service after the effective date means you accept the updated Terms. If you do not accept them, delete your account.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. You and Down agree to first try to resolve any dispute informally by contacting help@downevents.com. If that fails within 60 days, the dispute will be resolved in the state or federal courts located in Delaware, and you and Down consent to their jurisdiction — except that either party may bring an individual claim in small-claims court.

16. Apple

These Terms are between you and Down, not Apple. Apple is not responsible for the Service or its content, and has no obligation to provide maintenance or support. Apple is a third-party beneficiary of these Terms and may enforce them against you.

17. Contact

Questions about these Terms: help@downevents.com.

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